Vancouver Island Seniors Services is committed to protecting the privacy and security of our clients, caregivers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

 

1. Information We Collect

 

We may collect personal information in the following ways:

 

A. Information You Provide to Us:

    •    Name, address, phone number, and email

    •    Emergency contact details

    •    Medical history and health information (with your consent)

    •    Payment and billing details

    •    Any other information you voluntarily provide

 

B. Information Collected Automatically:

    •    IP address and browser type when visiting our website

    •    Cookies and usage data to improve our website functionality

 

2. How We Use Your Information

 

We collect personal information to:

    •    Provide home care and support services

    •    Develop personalized care plans

    •    Communicate with clients and families

    •    Process payments and manage billing

    •    Ensure compliance with legal and regulatory requirements

    •    Improve our services and website

 

3. How We Share Your Information

 

We do not sell or rent your personal information. However, we may share it with:

    •    Caregivers and healthcare professionals involved in your care

    •    Payment processors and financial institutions for billing purposes

    •    Regulatory authorities as required by law

    •    Third-party service providers who assist in our operations (e.g., IT support)

 

All third parties are required to protect your information in accordance with privacy laws.

 

4. Data Security

 

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include:

    •    Secure storage of personal records

    •    Access control for authorized personnel only

    •    Encryption of sensitive data

 

5. Your Rights and Choices

 

You have the right to:

    •    Access, update, or correct your personal information

    •    Withdraw consent for certain uses of your data

    •    Request the deletion of your personal information, subject to legal obligations

    •    Opt out of marketing communications

 

To exercise these rights, please contact us.

 

6. Retention of Information

 

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

 

7. Third-Party Links

 

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites, so we encourage you to review their policies before providing personal information.

 

8. Updates to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Continued use of our services after changes means you accept the revised policy.

 

9. Contact Us

 

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: